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Senior Business Analyst

6+ years

Analytical Business Analyst with over 6 years of experience spanning the public and health sectors, specializing in the delivery of innovative digital solutions aligned with Government Digital Service (GDS) framework standards. Adept in agile, waterfall, and hybrid methodologies, with a strong background in stakeholder management and collaboration across cross-functional teams. Proficient in requirement engineering, providing User Acceptance Testing (UAT) and Business as Usual (BAU) support. Demonstrated expertise in time management, negotiation, and relationship-building with diverse stakeholder groups.

Professional Skills:

  • Methodologies/Frame work: Agile (Scrum, Kanban), Waterfall, GDS

  • Analysis: Document analysis, Data mapping, interface analysis, SWOT analysis, GAP analysis, Requirement engineering, Stakeholder mapping, Desk research, Stakeholder engagement.

  • Modelling: BPMN 2.0, use case diagram, context diagram, process flow, RACI matrix/power influence grid, wireframing, Figma

  • System/ Tools: Trello, JIRA, Confluence, CRM, Salesforce, Google Analytics, Looker studio, Grafana, MS Outlook, MS Teams, SharePoint, PowerPoint, Excel, Word, Visio, Balsamiq, Miro, Lucid chart, Lucid spark.

Department for Education

Develop your career in Child and family social work – Beta Phase

  • Contributed to the digital transformation of the "Develop Your Career in Child and Family Social Work" service, aligning with GDS standards.

  • Collaborated with UCD team for user story development, prototype creation, and wireframing.

  • Supported UAT process and maintained product roadmap and project backlog.

  • Facilitated scrum ceremonies, contributed to the Business Analysis community, and advised colleagues.

  • Played a key role in GDS assessment during Discovery and Alpha phases.

Family Hubs Project (Discovery – Private Beta Phase)

  • Worked as part of the cross-functional team in implanting the Family Hubs digital transformation project from Discovery to Private Beta.

  • Facilitated 3 amigos and refinement sessions, ensuring alignment between stakeholders and the development team.

  • Supported GDS assessment in Alpha phase and conducted data analysis using Looker Studio.

  • Collaborated with UCD for user story development and prototype creation.

  • Ensured compliance with legal and regulatory requirements, including accessibility standards and data protection.

Public Sector Experience:

National Health Service (NHS), London, United Kingdom | Business Analyst (Contractor)

  • Contributed to the implementation of the Digital Healthcare Kiosk, enhancing patient check-in processes.

  • Led the transition from traditional to electronic patient record-keeping through the Electronic Patient Record System (EPR).

  • Supported GDPR compliance efforts, including data querying and gap analysis.

  • Played a key role in the RTT Validation System enhancement, managing patient schedules and optimizing resource allocation.


  • Successfully facilitated the transition to digital solutions in healthcare, ensuring efficient and stress-free patient experiences.

  • Played a crucial role in the implementation of GDS standard projects, contributing to successful assessments during various project phases.

  • Demonstrated expertise in data analysis and reporting, contributing to informed decision-making.

  • Received positive feedback for collaboration with cross-functional teams and effective stakeholder management.

Get in touch

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